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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
321 ratings and 150 comments received in the last 90 days.
26 March 2025
Satisfied
26 March 2025
Can get through to group1 call centre but the actual centre is a nightmare. Also your spare part part if your website is shockingly bad
23 March 2025
Service completed on time
23 March 2025
Managed to squeeze my MOT in early while I was still at the centre, ordered new tyres for fitment next day and at the best price available.
21 March 2025
Great experience
20 March 2025
Was as I expected.
20 March 2025
Overall service was great. Good facilities and very comfortable even while waiting for the job to be done.
19 March 2025
Good service
19 March 2025
All good & Sukhvinder Kaur is really helpful.
19 March 2025
Very satisfied owing to same reasons as stated above. Akshay did a splendid job.
18 March 2025
Very helpful with the printout from the service
18 March 2025
very satisfied
17 March 2025
Very Satisfied with the overall service received.
17 March 2025
Car taken all afternoon/evening for simple all clear and was told did not have enough time to give report same day or a clean
17 March 2025
Helpful and easy to deal with staff. I avoided computer booking in which takes up my time
16 March 2025
Amazing after care
15 March 2025
Although I was very satisfied with the repairs to my car, the over £4000 in costs seemed very excessive even in bringing down some of the labour charges by a few pounds did not make that much difference in the end as it was taken off the diagnostics.
15 March 2025
Communication before, during and afterwards was just right.
14 March 2025
Very helpful and flexible
11 March 2025
Incoming to this dealership for 14 years, always had a great experience with them every time I deal with them
10 March 2025
Able to discuss current issues with ease
10 March 2025
Akshay is a very good customer service guy.
10 March 2025
Very happy with service and accessibility of replacement parts. Reception staff are busy but scheduled telephone updates are not made. Calling reception to chase up is difficult as the number then rings out. However, face to face contact is good.
09 March 2025
I was given a video for confirmation and showed me to assure me what they said was right
09 March 2025
Every detail mentioned.
09 March 2025
Same answer
08 March 2025
Poor service and rude customer service.
08 March 2025
Very good
08 March 2025
Quicker than my previous experience from other suppliers
07 March 2025
Very
06 March 2025
It was okay, I don't feel that customer service was exceptional.
03 March 2025
Efficient and friendly service
03 March 2025
Because there was no waiting .
02 March 2025
Booked drop and wait service and was there early. Serviced and cleaned the car promptly and was efficiently done. Thank you
02 March 2025
V good generally. Would be even better if I could drop the car at 7 and pick up a little later.
01 March 2025
Very good
01 March 2025
I was carried along all the way on what was going on. Oh and I also got a nice complementary cleaned car
28 February 2025
Excellent
27 February 2025
Price for diagnostic phase is very high
27 February 2025
work done as expected plus extra work done on request.
27 February 2025
As explained above, management unprofessional and seem uninterested. Too many laughs and no information on what's offered whilst waiting e.g WiFi, beverages and costings. Waited 30 minutes after technician parked vehicle if I wanted it cleaned.
26 February 2025
Sas was very friendly and pro active in finding a solution to the car hire issue faced. We were kept up to date with works progress and picking up car was a smooth process
24 February 2025
Professional and friendly staff, job was done very well and in-time as promised and as a bonus I've got my car washed . Very satisfied overall
24 February 2025
service was good but the supposed 'valet' was not very good. car was still very dirty both inside and out once completed
24 February 2025
Aram was kind, professional and thoughtful. The service we received was exceptional.
23 February 2025
Helpful and efficient
23 February 2025
Because of the friendly and informed advice given
23 February 2025
Good parking
23 February 2025
Very satisfied great service
23 February 2025
The Engine light came on once again ?? this is the 2nd time I vehicle been to BMW for the last two weeks. Need to rebook my car in
22 February 2025
Good customer service. Waiting are with coffee.
22 February 2025
Great feedback and the car is working well.
22 February 2025
Great friendly service and communication
21 February 2025
Friendly and accommodating staff.
20 February 2025
excellent communication
19 February 2025
Job sorted to high calibre
19 February 2025
The guy said to collect my car at 5.30pm so he can wash my car. I had to take an uber to pick my child from nursery and back - only to find my car wasnt washed. Pathetic
19 February 2025
Service people are always polite & knowledgeable. Costs quoted before work starts and invariably car is ready on time
18 February 2025
Great service
18 February 2025
Very satisfied, staff are very helpful from the moment you walk into reception.
17 February 2025
Very helpful and and provides all the required information.
15 February 2025
Just overrated and there's no need for all the charges. I don't know why people go there have tried it many times and you guys didn't give me any chance.
15 February 2025
They forgot to call me to give me some info about when everything was supposed to be ready and they also forgot my dashcam cable underneath the dashboard with no way for me to retrieve it, therefore leaving my camera unfunctional.
14 February 2025
As above
14 February 2025
I am extremely satisfied
13 February 2025
I was informed of any issues.
13 February 2025
They performed all the requested services superbly.
12 February 2025
Overall you guys are excellent with delivery and communication. The delivery heigine is was below BMW standard. It should come from a dodgy workshop and someone carrying BMW name.
12 February 2025
Sukhvinder Kaur was very attentive and friendly. Top stars. Thank you
11 February 2025
Akshay Tiwari, was great to accommodate a request for a while you wait MOT and availability of the car to enable me to get to work.
11 February 2025
See as Above explained
10 February 2025
i asked to look at 2 additional things which came up on the app when i registered my vehicle appointment. nothing was done. if they dont want to do things, they should not allow the app to bring these things up .
10 February 2025
The car was on a call back , but it has started to make some weird sounds I haven't hear before ...
10 February 2025
MOT carried out in stated time.
09 February 2025
The car wasn't cleaned as they asked for an extra hour and I had already been waiting over 2 hours for the service. The clean should be scheduled in si that the whole experience lasts two hours ideally.
09 February 2025
See above
08 February 2025
Good service
08 February 2025
great customer service from Akshay and the service team
08 February 2025
I was satisfied with their service experience.
08 February 2025
Aqib was great ro deal with.
08 February 2025
Very courteous and friendly
08 February 2025
Very poor. Was given a price for the work and when I refused to have it done I was then told something could be done on the price. Why wasn't I given the best price in the first place.
08 February 2025
Didn't even clean the inside of the car.
07 February 2025
I hope the windshield cleaning service can be improved next time, because I noticed water streaks on the inside of the front glass, which caused visibility issues when exporsed to light.
06 February 2025
Respect. Seriously. Good job.
06 February 2025
All good. Easy booking etc. It's good that they called and messaged to confirm everything a few days beforehand.
06 February 2025
Great service as usual, Sukhvinder Kaur helped with check in and all the work was done in less than 1 hour. Many thanks to everyone working in there for making this possible.
05 February 2025
Superb communication through the time my vehicle was with BMW
05 February 2025
Because they weren't able to help me with a more affordable solution for tyre replacements and couldn't book me in for an MOT prior to expiry
05 February 2025
Professional and courteous
04 February 2025
The consultant also offered me a deferred payment plan over a period of six months which was of immense help.
03 February 2025
Not there fault but water not hot enough so if couldn't wait they gave a voucher for washing car whenever convenient.
03 February 2025
Good service
03 February 2025
Great Customer service and good work on my car.
03 February 2025
timely and friendly
02 February 2025
They haven't been able to solve the issue I had with the car
02 February 2025
Poor service. Rude staff. Shocking morale.
01 February 2025
A good service, while I waited. Regularly updated.
31 January 2025
It was completed efficiently and was kept informed of the progress
29 January 2025
Excellent service, courtesy car was ready and waiting at drop off and giod commmunication throught the wholw process.
29 January 2025
communicative towards the customer
28 January 2025
All went well from start to finish. No hassle.
27 January 2025
Great customer service
27 January 2025
Great customer service.
27 January 2025
Find parking
26 January 2025
The video was reassuring and no hidden extras.
25 January 2025
I was kept up to date on all progress
25 January 2025
Great service from arrival to finish. They explained every process and what was happening and advised well.
25 January 2025
Akshay was great
25 January 2025
I was explained rhe issues with my car clearly.
24 January 2025
Great
24 January 2025
Awful dealer. Customer care manager is uncontainable. The service team simply don't answer their phones. Even BMW can't get hold of them. The only way to interact with this dealer is to sit and embarrass them to do what they should already.
23 January 2025
Car not cleaned after service as previously agreed.
21 January 2025
The garage did the service as requested and charged as initially advised. However, due to the garage's workload, car was not washed as was expected.
20 January 2025
Satisfied
20 January 2025
everything worked well
20 January 2025
Completely satisfied
20 January 2025
Very good
19 January 2025
Updated throughout the process
19 January 2025
Staff is very knowledgeable and great service
18 January 2025
Yes
18 January 2025
Team always give great service
18 January 2025
Very friendly
18 January 2025
No complaints
18 January 2025
Excellent service again from start to finish. Extremely friendly and helpful staff.
18 January 2025
Friendly, efficient and effective service. Have been using this centre for years and never been let down.
15 January 2025
Job well done.
15 January 2025
Problem solved.
14 January 2025
Staff did everything they could to expedite my issues
14 January 2025
I collected my BMW clean and on time as they promised.
14 January 2025
Good communications Long waiting time overall
14 January 2025
N/A
14 January 2025
Without doubt a five star experience. Atif Hussain, the service advisor was both very efficient and courteous. He tried to to ensure all my concerns / queries with my car were investigated in detail and provided a detailed report of the inspection.
14 January 2025
Pleasant and helpful
13 January 2025
All works carried out to high level of standards and great experience.
13 January 2025
This has happened to me twice in a row. The service prices at this center were significantly higher than those at Heathrow BMW. When I inquired, the reason given was that their labor rates are higher. On the last two occasions, my car required tyre
13 January 2025
Everything was clear and helpful
13 January 2025
I was kept updated.
12 January 2025
Excellent customer service
12 January 2025
Very good
11 January 2025
They dealt with the problem quickly enough. Akshay was good at communicating the progress of my service to me.
11 January 2025
service with a smile
10 January 2025
Car was cleaned and great maintenance
10 January 2025
Tom from reception is very friendly
09 January 2025
Very efficient service agent
08 January 2025
Work done on schedule
07 January 2025
Very smooth operation
07 January 2025
Easy checkin and checkout process
05 January 2025
Work carried out with video produced for my information and first class customer service
26 March 2025
They were efficient and I experienced no issues