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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
294 ratings and 121 comments received in the last 90 days.
13 November 2024
Thanks
12 November 2024
Parking wasn't so great but fantastic experience dealing with Akshay the service advisor. A true gentleman who made my day easy and great product knowledge
12 November 2024
Excellent service throughout
12 November 2024
Its free but Car wash was rubbish, just jet washed and dented side door which I can't prove but I know my Car all dents and paint chip.
11 November 2024
not sure what there is to judge really.. you walk into a room, put a key in a box and next day you take a key out of a box. No interaction with anyone, so there's no customer service to comment on.
11 November 2024
Efficient
11 November 2024
I have no complaints but commend the staff who work at this centre. Sukh the service advisor was very helpful.
11 November 2024
I was drip fed information information and time to get all attended.
10 November 2024
All issues with my car were resolved and it feels brand new again.
10 November 2024
Quite a good and satisfying experience due to the quality of service ??
09 November 2024
All good.
09 November 2024
The work was carried out promptly
07 November 2024
Very professional
06 November 2024
Cost is expensive
05 November 2024
Friendly, efficient and professional staff (the service video was very informative)
05 November 2024
Very professional
05 November 2024
It is difficult to get in touch with BMW service and any work carried out is always very slow. Compared to the local garage I used to use the service is much worse.
05 November 2024
I had no problems and was satisfied with the service I received.
04 November 2024
good
04 November 2024
Was told a job is an advisory on MOT, the inspecting engineer says the problem is very small. I felt that the need to have the work done immediately was iverstated
04 November 2024
On time and kept informed.
02 November 2024
Way better than Berry Heathrow who scam you out of ur money
01 November 2024
The overall process was handled professionally.
31 October 2024
Didn't even tell me about the bumper damage
31 October 2024
Car maintained and cleaned in a time as agreed.
31 October 2024
Quality service
31 October 2024
Quick turn around
31 October 2024
Provide video of the condition of the car, with suggestions of possible Future work, friendly customer service
28 October 2024
All went well
28 October 2024
Not satisfied because it was brought to my attention that my X5 got 3 different tyres instead of putting Pirelli p zero they a Pirelli scorpion again back on it don't make sense to me
28 October 2024
Faultless
26 October 2024
Very helpful polite and knowledgeable
24 October 2024
Despite the absence of any prior leaks or the need for fluid top-ups in 5 years , I was informed of a cracked oil filter housing and large oil leak .£1600 & 7 days later received vehicle back ,EML and a coolant leak needing be topped up every day
23 October 2024
Na
23 October 2024
The overall experience is great and smooth. Place is clean, staff showed smiles
23 October 2024
Price was more than expected
23 October 2024
Very satisfying service couldn't have been better
22 October 2024
Yes very satisfied.
21 October 2024
Every time I've had cause to use the Ruislip Service Centre I have found all staf to be extremely helpful and the feedback and advice given on my vehicle has been first class
21 October 2024
Easy to book and service carried out to my expectations.
21 October 2024
Very efficient and on time
20 October 2024
Friendly and helpful
20 October 2024
Delivered with class.
20 October 2024
Good communication
19 October 2024
Good
15 October 2024
Car was kept for 3 days-at least a day could have been avoided with better planning. On collection-muddy steps on the sides of both front seats, clearly done by the technician working the sunroof... unacceptable.
15 October 2024
cannot expect more
14 October 2024
Completely satisfied.
13 October 2024
Good service
12 October 2024
Would have been 5 however the man in the car park was extremely anxiety inducing in terms of exact parking standards
11 October 2024
A young lady called me to explained what needed to be done on my car , she introduced herself and a very friendly voice..I have always felt welcome in ruislip office.
05 October 2024
Straightforward and good follow up calls.
05 October 2024
Friendly & knowledgeable staff
04 October 2024
clear instructions car washed
02 October 2024
Great team, responsive, clear and trustworthy
02 October 2024
Very satisfied
02 October 2024
Akshay kept me informed everyday with all minute details with reasons why BMW is doing what they were doing.
02 October 2024
It was fast and good ??
02 October 2024
quick and efficient
02 October 2024
I was also told by the same person that I'd get free aircon servis as well as fuel additive. All for free. When I got home I checked the invoice. I was charged for both jobs. I'd been lied to yet again. Oh and £100 off initial £630 plus quote.
01 October 2024
Great service, very quick
01 October 2024
Warm and welcoming staff, it was easy to find and get to from my home.
01 October 2024
Vacuum and washed to high standard
29 September 2024
Pleasent service prior to appointment over the phone. Transparent communication on the day of the service.
29 September 2024
Ease of drop off ,welcomed by my name, Kept up to date at every stage Hassle free experience
29 September 2024
great customer service, everyone was friendly, polite and helpful.
28 September 2024
Amazing service from Atif
28 September 2024
I found Group Ruislip team helpful and caring.
27 September 2024
Good communication from booking, check in to collection of my car. Service Advisor Akshay Tiwari did an excellent job coordinating all matters.
27 September 2024
Polite, kept me informed, work completed on time
26 September 2024
Very good service compare to 15 years ago. It is all changing
25 September 2024
The person dealing with my issue was polite and effective, called me a few days later to tell me that they had come to a resolution and booked my car in to get fixed
22 September 2024
Had a MOT And brake fluid change carried out. Disappointed that the I drive was not updated as it's asking for tyre wear to be checked. This was checked on the MOT, and Group 1 supplied the paperwork confirming the tread depth.
21 September 2024
Pleased with the communication and very helpful
20 September 2024
Excellent
20 September 2024
I would give zero stars if possible
19 September 2024
Always brilliant service
17 September 2024
Made me feel reassured that my car was serviced properly
16 September 2024
Was excellent. But please allow me time to speak to the advisor of works that need to be done on my car.
15 September 2024
Overall good recall and customer service. Car was handed over without a wash and clean while it was mentioned to be done.
14 September 2024
I've used them many times but for some reason always end up with oil being over filled
14 September 2024
Perfect
14 September 2024
Good efficient service whilst I waited
14 September 2024
Their customer service was excellent.They feels you as like your home. And also they've done their job perfectly. Thanks to all of them
14 September 2024
Good feedback of issues and checked before proceeding with any new work beyond original quote.
12 September 2024
Fault was diagnosed and cost of repair advised.
11 September 2024
Accommodated me that day and while waiting my tasks were completed Atif really helped. He is a key staff member.
11 September 2024
Akshay was particularly helpful and knowledgeable with the new tyres I needed for the MOT. Highly recommended.
10 September 2024
All went well and work completed as promised.
10 September 2024
Timed service carried out within the time frame with updates as to progress
09 September 2024
Very good service from Akshay Tiwari
09 September 2024
From initial contact to completion of work your staff were excellent.
09 September 2024
For the first time in 4 years, I got my car back on the same day. Also I ordered a plastic cover for the passenger seat, because I thought it was broken, however it turned out it only needed re-fixing and it wasn't broken, it was done without charge.
09 September 2024
Car wasn't washed and hovered when picked up. They washed the car but was not done properly and had to have it washed again.
07 September 2024
Very nice and friendly staff
04 September 2024
Superb communications throughout my car service
04 September 2024
Atif helpful and knowledgeable
03 September 2024
Excellent
03 September 2024
After the service the car was smooth to drive
03 September 2024
Kept me informed full about service and recall it came in for.
02 September 2024
Organaisation was proactive and received several update regarding the progress of the service.
02 September 2024
Car was handed back earlier than expected
01 September 2024
Because of the speed of the car service.
31 August 2024
As I said above very good service n very helpful.
31 August 2024
Professional service and advice from Karl. Very friendly and knowledgeable.
30 August 2024
I got a call around 4 ish and said the back brake pads need replacing which I okayed and waited and I received a call that I make my way there and I got there at 5.20. And picked up my car and all was okay! Thank you
30 August 2024
It was a good experience. However, I would have preferred a copy of the written report about the investigation performed on the car and the actions taken - either electronically or on paper. I will follow up and request that information.
29 August 2024
Great job, clear communication
28 August 2024
excellent customer survive
27 August 2024
Good personal service, felt really good
27 August 2024
Quick work while letting me know all details
26 August 2024
Great service always kept up to date and given car wash at the end
25 August 2024
All work completed in the day and car very well cleaned when returned
25 August 2024
Always a pleasure coming here
24 August 2024
It was speedy and efficient
23 August 2024
Again the service is good.
21 August 2024
Very personal. Phone conversations in addition to messaging. All times were kept to. Car returned cleaned in addition to service work.
21 August 2024
Atif was easy to work with.
20 August 2024
Covered above.
20 August 2024
Helpful member of staff.
13 November 2024
Easily arranged the appointment over the phone. Quick handover when I arrived and was greeted promptly. Received a call to inform me of what to expect and also when my car was ready.